Holiday Haven Currarong

Great park. Managers friendly and helpful. Dog friendly. Plenty of room even for larger vans. Clean amenities,very well maintained. Can't wait to go back.

Currently staying over Christmas at Holiday haven and it has been fantastic . We have booked 3 big sites for our 3 families and we have loved every minute . Great customer service Great Cleanliness in all the amenities (at different times of the day too ) including the pool , toilets and the whole park Great showers pressure is awesome !!!! Great location so close to the beach/lake and walking distance to the rock pools We will be rebooking for next year again Being over Xmas too we were worried about the noise and space BUT it’s been so quiet everyone has been well behaved and we have lots of space doesn’t feel cramped at all the park is very well spaced out . Thankyou holiday haven From the callus/harthill-laws and Studmans

I’ve been going to Currarong Caravan Park since I was a child, and it’s honestly a relief to finally see the previous management removed. The level of unprofessionalism from Alex and Bec was unbelievable. On two separate occasions Alex walked into our tent swearing aggressively in front of women and children. The second time I stood up for myself, he retaliated by calling police and falsely claiming I assaulted him. After a long and stressful process, the matter went nowhere. I reported this to the shoalhaven city council park management and they completely ignored my report. What’s even worse is Shoalhaven City Council completely failed in its duty of care and due diligence toward long-term residents and visitors. The way this situation was handled was disgraceful and reflected broader mismanagement within the council itself. Hopefully with new management in place the park can finally return to what it used to be, and hopefully the ongoing incompetence and failures within Shoalhaven City Council are finally exposed for everyone to see.

Very well operated and very well positioned. The beach and inlet are awesome for all ages. The park was clean and everyone was very friendly. We’ve booked for next year already.

As another guest from Giaan’s group, and given we cannot respond directly to the owner’s reply, I feel it is necessary to clarify a few points for “accuracy”. It is disappointing that your reply focuses primarily on disputing our experience rather than acknowledging it. Whether our group has stayed once or multiple times previously does not change the facts of this booking, nor does it lessen the expectation that paid sites would not be altered without notice. We booked and paid for specific ensuite sites, which were changed without any prior communication. This was only discovered upon arrival, leaving no opportunity to prepare or adjust plans. Notably, one of our original paid sites remained vacant, yet relocation was refused. While you reference your terms and conditions, policies do not negate the importance of basic communication, accountability, or customer care, particularly when errors occur. A simple explanation or acknowledgment would have gone a long way in de-escalating the situation. With regard to the conduct of staff, our concerns were raised calmly and respectfully. Being told to leave the office, hearing staff swear under their breath and being threatened with removal despite no abusive behaviour was confronting and unnecessary. These actions contributed significantly to the distress of five families, particularly during what was meant to be a holiday period. You state that race or ethnicity was not mentioned during interactions. However, the perception of differential treatment arose from observable actions, including the reallocation of our original sites to others while our group was denied relocation. While intent may be disputed, impact remains, and dismissing this concern outright rather than reflecting on it only reinforces why the experience felt so upsetting. We acknowledge that peak periods are challenging to manage. However, professionalism is demonstrated not by rigidly standing behind policies, but by how issues are handled when things go wrong. Unfortunately, that was not reflected in our experience. We maintain our review as an accurate account of what occurred and hope future guests receive clearer communication and more considerate resolution should similar issues arise.