The Crescent Hotel

Amazing services and well managed than before

I'm Sorry but I won't be playing in your venue anymore due to the latest changes made to the machines in the gaming room. The new games installed are not appealing at all. Normally when a venue changes machines and new games it is done gradually over some time so people don't really notice and simply get used to it.

Get charged all most $11 for a wild turkey and coke. Not even a full glass and no taste of the bourbon as I'm sure it's water down Hand in my membership card and won't be going back ever again

Rude staff and management is rubbish please refrain from this place and the old security guard is more aggressive than the managers themselves. They're is nothing good about this pub apart from rude staff and management. This why the had to shutdown the bottleshop due not Proper customer care and rubbish services. The competition was to hard for them to compete with a new bottleshop with top nosh customer service across the street. People tend to go with what they believe is better environment and prefer services that benefit them not acting like you are the top in Fairfield where by you need our money to run the pub without customers this will be shut down hence forgetting the principal of customers care and remembering that customers are always right will be ideal for this place to have more patrons. How can you ban a person due to security guard recommendation and without hearing the other side of the story Wake Up to yourself and management should definitely change even the licensee should go back to school to get the basic principles of hospitality right I tried to talk the licensee however he ignored me coz he has important Melbourne cup to attend to and he said to me that he won't welcome me back because he believes my money is not important however I believe he is not educated enough to understand how important to attend the guest who are important for him to have the job without customers there is no job. Customers come first buddy wake up to yourselves. Don't be rude to clients and who are potential customers and who will be paying your bills. The public comes first you are not more important than us the general public. The problem is I am more educated than him and I can run the pub better having a certificate is not having a degree or master's hence it high time we deal with customers better way then Life will be better for you and the venue

It’s is ok for a Tuesday evening and the ambience is great with friendly staff at the game room well trained staff with smile on their faces amd New management in place happy days