Eastwood Hotel

There were water on the ground without any signage’s or anyone cleaning it that I fell. Also waiter kept asking me to move my chair so he can deliver food to another table, even though he could have asked the table behind me, which has a group of white customers - he didn’t ask them even once. As an Asian female, i felt offended at this micro-aggression. Will never visit again

Feb 7, afternoon. Entered the bar and ordered a glass of Prosecco, which was poured from an already opened bottle. It had some bubbles, but it was clearly not comparable to a freshly opened bottle. My friend and I both tasted it to confirm. I returned the barely touched glass and asked the staff member (female, Asian, wearing glasses) for a new glass poured from a newly opened bottle. She refused, insisted the drink was “acceptable,” and stated refunds weren’t possible — despite the fact that I never asked for a refund, only a new glass. She repeatedly said the bottle was only opened yesterday, which again, I never asked about. Plus since when does “opened yesterday” equal fresh with full bubbles??? To avoid wasting more time on an unproductive exchange that was already ruining my mood, I ended up buying an entirely new bottle — on top of having already paid for the original glass. TO THE OWNER: is this how your staff are trained to handle customers? Serious questions about consistency and fairness in how customers are treated.

I was on a luxury cruise for 14 days and tried all the cocktails on their menus, and found nothing could be comparable with the cocktails I have been drinking from the bar at Eastwood Hotel. The first thing I came back was to tip the bartender at the hotel, with my favourite lychee pina colada 🍹❤️ And you have to try the fried chicken in the restaurant too, my favourite is chilli flavour or sweet chilli. The crispy skin, the juicy meat, and the ultimate charcoal aroma...so good, simply the best KFC on Rowe street!

Had a drink at the Hotel but then decided to get food there too. Expected the classic pubfood but what I got instead blew my mind. The place is famous for its chilli chicken. I looked at the menu for a while but then decided to get the Cheese Chilli BBQ chicken. As I got up to the counter to order this guy was very pleased that I chose that particular item as he then proceeded to show me all of his awards he’s won for it. Served with an elite bowl of rice with dried algae and bits of chicken the chilli chicken blew my mind. It was quite spicy and so the chef gave me more of his fabulous rice. With no charge. He was funny and engaged with his customers. He looked like he loves what he is doing and it shows; changes the atmosphere. I definitely recommend it to anyone who gets a chance to go to Sydney. The trip from downtown is definitely worth for what you get!

I don't like the aunt of this restaurant. There are two people in front of me who are still thinking about what they need. You ordered the food directly. Because the first two had not been selected yet, she passed by and I asked him directly who was the next, and I told him that I was the next one. Forget it. He just finished the service, but I actually forgot it. When I went to eat side dishes, he came to ask me if you had a meal. Is the service attitude poor and memory so bad?