Gloria Jean's Chester Hill

Bad customer service. The waiter had an attitude, was frowning the whole time, and made it feel like she didn’t even want to sell anything. Very unwelcoming experience.

Incorrect timings on google maps. I reached at 5:39 as can be seen in the picture but was not served coffee because apparently they close at 5pm on Saturday. Professionalism and Service out the window.

Immediately the service was off here; when speaking to the cashier I was enquiring if they still had their Biscoff chillers; she scoffed “uh yeah we do still have them” which was a mocking reply to how I asked the question. She was in a big rush to process the order just to hurry back to being hunched over the counter, doing nothing to help her busy coworker. She hesitantly put through one of my drinks as oat milk, apparently that was such hard work as she couldn’t help but sigh and usher me to pay while I was still asking. This isn’t the first time I’ve received bad service here, the staff are often seen on their phones, not looking up to serve as queues form. Her coworker was answering the phones, running around making drinks and finishing making a toasted sandwiches for another customer. I think this might have been a result of only one person actually working but our drinks were awful today. I had the one without oat milk and the consistency was that of mashed potato and it had 0 flavour. For an almost $10 drink it’s absolutely ridiculous that the service isn’t better and that the quality of the food isn’t worth it. I feel bad for the girl (not the cashier) who was working, as I can’t imagine the stress of doing a 2 man job beside someone who has a terrible attitude. I think it was an older girl who was doing all the work, I didn’t catch any names but yeah. Really disappointed. For reference I came in July 5th, around 3:30pm. I hope the staff receive better training and the girl who was actually working gets some recognition!

Say what you will about the service, but this place has the most consistently good coffee of any cafe I have been to. From working in the CBD, to regularly getting my caffeine fix from a drive-through, all my regular spots have, at some point, let me down. Can't say the same for the Chester Hill Gloria Jean's team. Personally, I could care less about getting a smile from the cashiers, so long as the coffee brings a smile to my face, I am satisfied.

Have not had a decent cappuccino in AGES until I went here yesterday. I'm talking glorious thick froth, and nice amount of coffee. So good that I went back again today. 🤗