At Neutral

1★ – A brutal way to lose loyal locals To the management at Neutral — specifically Bruno, We live within 200 metres of your café. Until today, it was our favourite place. Between my wife and I, we’re usually in daily. When my wife comes, she often brings our two girls — yes, they’re two tiny Pomeranians — and they remain in their pram, not taken out, not wandering, not barking, not bothering anyone. They sit there quietly the entire time (happy to show the photo). Today, my wife was told she is no longer allowed to sit inside because there have been “complaints.” Let that sink in. A loyal customer — a local regular — effectively banned from sitting inside… because two silent, contained dogs in a pram apparently offend someone. Since early December 2025 (about 6.5 weeks), we’ve spent $1,557 at Neutral — roughly $220 per week. That’s not “we drop in occasionally.” That’s consistent support. And this is how you choose to treat us. Here’s what makes it worse: Bruno, we’ve spoken to you while seated in your café and you said nothing then. Instead of having a respectful conversation, you sent Juan to deliver the message that my wife is “no longer welcome” inside. While this was happening, people were still bringing their dogs into the café to order — and at least one person even chimed in publicly that she “agreed,” adding humiliation to the insult. So what exactly is the rule here? Because from where we’re standing it looks like this: Dogs are acceptable in the café… unless they’re ours, contained quietly in a pram. If this is genuinely a policy issue, say that clearly and apply it consistently. But “complaints” is not a reason to single someone out, embarrass them in front of others, and quietly exile them — especially when we’ve never caused a problem. You didn’t just set a rule — you made my wife feel unwelcome. This wasn’t just disappointing — it was disrespectful. I’m posting this because I want a response, not silence. I want you to explain: What exactly is the policy? When did it change? Why wasn’t it communicated directly and respectfully? Why is it enforced against a pram, but not against dogs being allowed in to order? Right now, it feels like Neutral has decided that appeasing “the odd complaint” matters more than the locals who actually keep the doors open week after week. If you want to fix this, you can. Start by contacting us directly, apologising to my wife for how this was handled, and clarifying a fair, consistent policy. Because as of today, Neutral went from “our local” to a place we won’t recommend to anyone. — Dom

+ A varied menu with nourishing wholefoods taking centre stage. Enjoyed b&e roll and avo on toast. + Loved the home made pickles and gluten free bread. + Friendly and efficient service

At Neutral. Equip with La Marzocco KB90, 2 anfim sp2, mahlkonig ek43 ans coffee roaster is Gabriel. Brew method available are espresso, batch brew.

Doing a walk by on a Saturday morning , we did not expect to get a table at this popular cafe in Neutral Bay. If there was a free table, then it was meant to be. We quickly sat down at a table for four, and ordered from a menu with lots of good but difficult choices. The 'Ham and Cheese toasted sandwich' is a must, said my daughter who just lives around the Corner. We also ordered a couple of burgers, and banana bread with caramel butter as well. Service was prompt, the food was delicious, and we devoured the food in record time, in order to allow the next waiting customers to sit down.

The food here is always top notch!! The salmon bagel, and the bacon and egg roll are delicious. The coffee is perfect and the service is just next level! We accidentally spilt a milkshake and the staff were very gracious and gave a complimentary replacement!