Fairfield Hotel

I would like everyone to know that recently I took my family there to eat at Green Pepercorn Thai Resturant. It was a 40 degree day so I thought it best to park my car in the car park as I was with my baby girl who is only 3 months old and my little angel who is only 1 year old, thinking I should keep them out of the outside heat so as to be exposed for a short a time as possible, only to be kicked out by the security officer. There was at least 30 car spots there at the time mind you. At first I explained to the security officer that I had my two kids on board and would park as far back as possible to not be in the way of anybody to be told no that this is area is for the gaming patrons. I moved my car with little fuss, but wasnt happy about it. After arriving at the resturant I went over to the pub and asked to speak to a manager. Once I spoke to the manager I explained what had happened and she said that yes that area was only for the gaming patrons and I wasnt allowed to park there. I told her that all I was asking for was some common sense to kick in, she basically said the resturant is seperate and didnt want to know about anything else. I found all involved in this situation to be quite rude. When I left I noticed the car park still had the same amount of spots as when I tried parking earlier. Common sence and compassiion just isnt very common.

Extremely professional and helpful staff, they are well trained and up to the task. Very chill and enjoyable venue.

Rude management and uneducated staff, this place needs to work on their communication and the short fuse manager needs to really consider her role and position at this venue. Come in with a minor to have a drink and we’re told we can only go into the bistro area to then be told after we purchased a round of drinks to leave if we do not order any food. I work in hospitality myself and I would never treat any customer the way she did. Will never return.

These places simply exist to facilitate gambling. We ducked in for a few drinks to kill some time. Staff are very friendly. The overwhelming deodorants used to cover the smell of smoking gamblers is sickening. I wish there was a nicer place to grab a drink.

What a dismal dining experience. Understaffed, long wait times despite an embarrassingly low number of people in seats, and the staff available were not able to concisely answer when asked about allergy friendly options and cross-contamination for a severe allergy. Drinks were flat and near room temp, as if they had been sitting out for a while or had just been stocked into the fridge. Wanted to enjoy our night as I had previously been to this establishment and had a straightforward experience with friendly and bubbly staff, but it seems they have let their standards drop through the floor. We have let our friends whom frequented Fairfield Hotel know not to return until they bring back what it was.