Gloria Jean's Hills Super Centre

Good morning Rachael, I am a regular customer at your store at the Hub in Castle Hill. My family and I often walk our Labrador down to have coffees together on Sundays. I wanted to let you know that your girls are amazing. Robyn, Charlotte and Grace (I know she as now moved on) but all three of the girls are so professional, kind and provide such a high level of customer service. They always have a smile on their faces and are always welcoming, they go above and beyond for your customers. These days it is very rare to have such good customer service, but it is always a good experience when these girls are working and we love going there. We keep coming back due to the amazing coffees they make, but most importantly the pleasant experience and good service provided by the girls. If you could please recognise them for this, as they really are great workers that are assets to your store. Happy to discuss further. Have a lovely day Kat Stewart

Two girls were serving customers, but everything was very slow. We ordered coffee and an almond croissant — it took about 10 minutes for the croissant to arrive, and it was completely dry and tasteless. The outdoor seating area was dirty and covered with bird droppings. The food is also overpriced.

My day was brightened by the extremely helpful Charlotte last week. Her kind attitude and smile is the reason i’ll be coming back! she knows her coffee and makes a damn good flat white.

Hugh building visited by many people living around this area. Happen to walk the neighbourhood and discovered this place and decided to walk in. Many brand names setup shops in this building. There are two sides North building and South building.

Disappointing. I ordered the new pistachio papi chiller, came with no cold foam - wasn’t informed about this when i ordered otherwise i would’ve purchase something else considering this was $9. Barely came with any pistachio sauce on the side of the cup. Overall disappointing with the lack of presentation and information when placing an order about ‘ran out’ ingredients. Very unprofessional considering this is a chain brand.