Crowne Plaza Sydney Burwood by IHG

I have stayed at Crowne Plaza Burwood before but was disappointed this time. Everything now requires using your device from parking to getting the room service menu and ordering...even getting something for the mini bar! The QR code to be scanned is on the front of the fridge but you have to bend down to access it. I was told I could use the tablet or paper copy of the menu but there were none provided. The room was fine, if somewhat bare. Great shower and toiletries and a deep bath and big bath sheets. Bed was very comfortable. But, the toiletry dispensers are fixed near the shower and there's no soap provided so not sure how you use the body wash on the bath! I actually had my own bath bubbles...luckily The ironing board is on a shelf above the sink. No way I could have reached it. And, the TV screen kept breaking up and losing sound. I turned it off. Shout out to Annie for her friendly greeting and service.

Room: HUGE in size but all covered with marble floor. Bath area is semi-covered and no lock on bathroom door. No hand held shower head. Water temp adjust is fine but pressure is not high enough. Not so family-friendly but still acceptable. There's a huge terrace but not very hygiene.(see attached). No drinks in mini bar no matter free or not. AC is defaultly on the eco mode so it can be on and off all the time. Service: Asked for a cot for kid but waited for 2+ hrs and nothing happened. Don't drive here cuz you have to check in at the front desk then you can pay for parking. Weird logic. Except the flaws, location is super great. Close to the Train station, Burwood Westfield and the food street. Quiet in the night.

Ok so the good news first. The hotel is in a great location where it’s within walking distance to Burwood and Burwood station. We needed a hotel that wasn’t in the cbd for accessibility reasons and the hotel was perfect for that. Staff were also some of the most professional, courteous and accommodating people I’ve dealt with. Honestly they’re on par with a lot of five star resorts/hotels I’ve stayed at in the past. Now into the bad and I’d describe this as multiple small issues and one big one. There’s no escaping it but this hotel has a mould problem. We discovered mould above our aircon vent on the first night and the staff were extremely apologetic and moved us to another room on night two where we received a room upgrade. It looked mould free however I later noticed that there was more mould in the hallway vent on level 5. Like this can potentially be really bad for guests and I’ve already seen other reviews call this out. The room upgrade was somewhat better as the city views are more quiet than the park view due to the lack of birds outside. Again there were some minor issues such as a very squeaky bed, stains on the sofa and a chair that cleaners probably tried to get out but didn’t really succeed and a semi broken tv that had a blue tinge on everything. I also couldn’t get the chromecast to ever work during that stay but I might be an idiot so *shrug*. All in all if they fix the mould issue and those small problems then I’d stay again.

Everything was great overall. We had quite a lot of requests for the room and for the preparation of our event, and the staff were very accommodating and helpful. They made sure everything was arranged well, and we really appreciated their support. A perfect choice if you want easy access to the city and nearby dining spots.

The hotel was very nice and clean. It was very near a mall and a lot of restaurants to eat. Location was great too since there is a nearby train station. The staff are really friendly, kind and approachable. Huge shout out to Harry and Rocel who were extremely nice, always smile, very respectful and show such great hospitality in the reception. I would love to stay here once again when I'm back in Sydney. 💚