Crown Sydney

Came to Crown Casino with my girlfriend just to play a little. We were told we needed to apply for a membership card first, which was totally fine. After handing in our IDs, we were asked to sit down and wait to be called. While we were waiting, two other customers arrived after us and were allowed to start their membership application immediately. By the time my name was finally called, they were already halfway through their process. When I finished, they had already entered the casino. From giving my ID to receiving my card took almost 30 minutes. The queue management was extremely poor and inefficient. For a casino of this size and reputation, this is very unprofessional and unacceptable. It completely ruined our mood to play.

Crown was highly recommend to me by multiple people who are members. The spoke highly of the crown and I have no idea why. Our experience was below average. Firstly, this was booked for me and my wife following our beautiful wedding. I wanted something nice, romantic and with a nice view. I called and emailed concierge months prior to my stay and explained that this was booked for post wedding and wanted something with a nice view. What I got was a view of a construction site. When I saw the view I felt like my request was not even considered or listened to. Not a great way to make someone’s stay feel special. The blinds in the room were opening on their own whenever they felt like opening. Very frustrating to have the blinds open in the morning when we’re trying to sleep in after such a big day/night. This happened so many times I lost count. We requested room service at 8pm when we headed to dinner. They said they can have that arranged but what we got was cleaners knocking on our door every 45min asking if they can clean the room! We wanted time to relax, shower and get ready but what we got was the feeling of being rushed! When they cleaned the room, they left the strawberries that we ate, and then they were mouldy the next morning. DISGUSTING! Surely if you see half eaten strawberries sitting there you know to clean it up. For the price we paid we expected a lot better. We have had better service and experiences in third world countries. What made things worse is we gave feedback and the response we have was “we will refund you the breakfast cost and escalate this matter to management” Not sure who thought refunding us for something we didn’t complain about was a good idea. And it has been 3 months with no response from management even after we followed up. Don’t stay here, over hyped and poorly managed!

Overall, the location and views are great, but unfortunately the rest of the experience was quite disappointing. Housekeeping was very unprofessional — almost every day there were items missing and even after calling, deliveries were often delayed or incomplete, requiring follow-up calls. The service staff at the casino were also inconsistent and poorly trained. Different staff members gave completely different answers and after waiting a long time we were told it couldn’t be processed (at least not that day), only for it to suddenly become possible later. Very unprofessional and frustrating overall. Compared to my experiences in Melbourne and Perth at Crown this was a big let-down.

Crown Sydney is one of the most luxurious and impressive landmarks in the city. Located in Barangaroo, the tower stands out with its modern architecture and stunning design. The views from Crown Sydney are absolutely breathtaking, overlooking Sydney Harbour, the Harbour Bridge, and the city skyline. Inside, everything feels elegant and high-end, from the stylish interiors to the premium restaurants and bars. The atmosphere is calm, exclusive, and well maintained, making it a great destination even just to visit and admire the surroundings. Crown Sydney truly adds a touch of luxury to Sydney and is a must-see destination for anyone who appreciates modern design and spectacular views.”

I recently stayed at Crown Sydney and, for the price, it was extremely disappointing. I had emailed ahead to let them know the stay was for an engagement and asked about any optional extras, but nothing was offered to make the experience feel special. Check-in requires completing details beforehand, yet you still have to line up for over 30 minutes on arrival. On top of that, a $500 security deposit is taken at check-in. I booked a higher-priced Deluxe Harbour View room, however the view was underwhelming, you could barely see the Harbour Bridge unless you stood behind the curtain. Room service also adds a $10 surcharge on top of menu prices. The room itself was not very clean, especially the bathroom, which still had soap and shampoo residue from previous guests on the tiles. When attempting to check out digitally, I was prompted to approve an additional payment of $346 and the system showed the room as being charged twice. When I raised this at the desk, I was told this “happens a lot” and that guests often get confused. If that’s the case, the system really needs to be fixed so people aren’t at risk of being overcharged. The pool area felt more like a kids’ club than a luxury space. It is extremely crowded, with pool toys and games everywhere, and not at all relaxing. I’ve stayed at other Crown properties in Australia and they are far superior. For a hotel where many guests are celebrating special occasions, this felt like an average hotel at best. I would recommend spending your money elsewhere, as there are far nicer hotels in Sydney.